Privacy Policy

1. Information We Collect

ResQ Bites ("we", "us", "our") collects the following information when you use our Platform:

• Account information: Your name, email address, and password (encrypted).
• Profile details: Dietary preferences, notification settings, and favorite restaurants.
• Order data: Meal purchases, pickup times, redemption codes, and transaction history.
• Restaurant information: Business name, address, contact details, and payout method (for restaurant partners).
• Payment data: Payments are processed through Stripe. We do not store full credit card numbers on our servers.
• Usage data: How you interact with the Platform, including device type and approximate location.

2. How We Use Your Information

• To create and manage your account.
• To process orders, payments, and refunds.
• To send order confirmations, status updates, and support messages.
• To facilitate restaurant payouts for completed orders.
• To improve our services, troubleshoot issues, and prevent fraud.
• To send optional notifications about new listings or promotions (you can opt out anytime).

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• With restaurants: Your name and order details so they can prepare and fulfill your order.
• With payment processors: Stripe handles payment data under their own privacy and security standards.
• With service providers: Third-party tools that help us operate the Platform, bound by confidentiality obligations.
• As required by law: If compelled by legal process or to protect rights and safety.

4. Data Security

We use industry-standard measures to protect your information, including encrypted passwords, secure API connections, and access controls. Payment data is tokenized through Stripe and never stored in plain text. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access & export: You can view and request a copy of your data through your account settings.
• Correction: You can update your profile information at any time.
• Deletion: You can request account deletion, though we may retain certain data as required by law or for dispute resolution.
• Opt-out: You can disable notifications in your account settings at any time.

6. Cookies & Tracking

We use essential cookies to maintain your session and remember preferences. We may use analytics tools to understand how the Platform is used. You can control cookies through your browser settings.

7. Children's Privacy

The Platform is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Platform or by email. Continued use after changes constitutes acceptance of the revised policy.

9. Contact

For privacy questions or data requests, please contact us through the Platform's support chat or email.