Digital Services Act & Platform Compliance

1. Overview

The Digital Services Act (DSA) is the European Union's Regulation (EU) 2022/2065 governing online intermediaries and marketplaces. ResQ Bites Corp. currently operates in Canada and the United States, where analogous federal, provincial, and state laws apply. This page explains our role as a platform and the compliance framework we follow, including how we would approach DSA obligations should we serve users in the EU.

2. Our Role as an Online Marketplace

ResQ Bites is a marketplace that connects restaurants ("traders") with buyers. We do not prepare, handle, or sell the food ourselves. Orders are fulfilled by the restaurants, who are responsible for complying with food safety, consumer protection, and labelling laws that apply to their business.

3. Notice & Action Mechanism

• Users can report illegal content, inaccurate listings, or suspicious activity through the Platform's support chat or email.
• We review reports promptly and inform the reporting user of the outcome.
• Listings or accounts found to breach our Terms may be suspended or removed.
• Internal complaint-handling is available to any user affected by a moderation decision.

4. Trader Traceability & Verification

Before a restaurant can list meals, we collect its legal name, address, contact details, and payout information, and we verify the business through our review process. This ensures buyers can identify the seller behind every listing and helps prevent illegal or fraudulent offers.

5. Transparency

• The main parameters that determine what users see (availability, location, and filters) are described in our Terms & Conditions — we do not use hidden ranking to favour particular restaurants in exchange for payment.
• All fees charged to buyers and restaurants are disclosed at checkout and in our Terms & Conditions.
• Our Terms, Privacy Policy, Cookie & Data Collection Policy, and Accessibility Statement are publicly available without an account.

6. Data Protection Alignment

We handle personal data in accordance with the privacy laws that apply in our operating regions: PIPEDA in Canada, state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) in the United States, and, where applicable, the GDPR's principles of transparency, purpose limitation, and data minimization.

7. North American Consumer-Protection Framework

• United States: the FTC Act's prohibitions on deceptive practices, state consumer protection statutes, and truth-in-advertising rules govern how listings and prices are presented.
• Canada: the Competition Act's deceptive marketing provisions, provincial consumer protection legislation, and the Anti-Spam Law (CASL) for electronic communications apply to our operations.

8. Contact

To report illegal content or ask a compliance question, contact us through the Platform's support chat or email.